Holiday Shipping Information. Europe. Asia-Pacific

Holiday Shipping InformationEurope<ul style="margin-left: -0.25in;"><li>Orders shipping within the EU must be placed by Thursday, December 17 at 2 PM CET.</li><li>Orders shipping outside the EU, including Express Air, must be placed by Tuesday, December 15 at 2 PM CET.</li></ul>Asia-Pacific<div style="margin:0in;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;"><ul style="margin-bottom:0in;margin-left: -0.25in;"><li style="margin:0in;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;">Orders must be placed by Tuesday, December 15 at 2 PM CET.</li></ul></div>

When is the latest I can place my order in time for the holidays?

Holiday Order ProcessingOrders placed by 1 PM CET will ship the same day.Orders placed after 1 PM CET will ship the following business day.For the latest dates to receive your order by December 25, please see When is the latest I can place my order i

<ul><li>Holiday Order Processing<ul style="margin-left: -0.25in;"><li>Orders placed by 1 PM CET will ship the same day.</li><li>Orders placed after 1 PM CET will ship the following business day.</li><li>For the latest dates to receive your order by December 25, please see When is the latest I can place my order in time for the holidays?</li></ul></li></ul>

When will my order be processed?

Find cutoff dates for placing and receiving your order in time for the holiday.

<ul style="margin-left: -0.25in;" id="isPasted"><li>Orders placed from December 1, 2026 to December 26, 2026 can be returned for a merchandise credit until January 15, 2027. For complete policies and instructions, please see Returns &amp; Exchanges.</li><li>Orders placed after December 26, 2026 will fall under our normal 14-day return policy.</li><li>Merchandise credit may only be redeemed within the same region in which the original order was placed and cannot be transferred to another region.</li><li>Returns and exchanges are accepted only at the original point of purchase. Items purchased online cannot be returned to an Assouline store, and items purchased through another retailer should be returned to that retailer.</li><li>The Ultimate Tower, Allure Bookstand, XXL editions headphones, and any vintage or third-party items are final sale and are not eligible for return or exchange.</li></ul>

What is your Holiday return policy?

<ul style="margin-left: -0.25in;" id="isPasted"><li>During the holiday season, we may offer a complimentary gift with purchase.</li><li>Offer dates and terms will be shared on our website and in our marketing communications, including email. To be the first to hear about them, please sign up for our emails.</li><li>Gifts with purchase cannot be applied to previous purchases, and no retroactive adjustments can be made.</li></ul>

Will you offer a gift with purchase this holiday season?

Holiday promotions cannot be combined with other offers or applied to previous orders.

Holiday promotions cannot be combined with other offers or applied to previous orders.

Can I combine holiday promotions or apply them to a previous order?

Yes. You may add a complimentary gift note to your order at checkout.Gift notes can be up to 200 characters. We're unable to print emojis or special characters, so we recommend keeping your message to letters and simple punctuation.We include one gif

<ul style="margin-left: -0.25in;" id="isPasted"><li>Yes. You may add a complimentary gift note to your order at checkout.</li><li>Gift notes can be up to 200 characters. We&apos;re unable to print emojis or special characters, so we recommend keeping your message to letters and simple punctuation.</li><li>We include one gift note per order. If you&apos;re sending gifts to several people and would like each to receive a personal note, please place a separate order for each recipient.</li></ul>

Does Assouline offer gift notes?

We do not offer separate gift receipts; however, our invoices do not include pricing, ensuring your recipient will not see any purchase details.

<ul style="margin-left: -0.25in;" id="isPasted"><li><div style="margin:0in;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;" id="isPasted">We do not offer separate gift receipts; however, our invoices do not include pricing, ensuring your recipient will not see any purchase details.</div></li></ul>

Can I add a gift receipt to my order?

Each item is wrapped individually and labeled with a corresponding number. These numbers match the line items on your packing slip.For example, if you have five gift-wrapped items, each wrapped piece will display a number that aligns with its respect

<ul style="margin-left: -0.25in;" id="isPasted"><li>Each item is wrapped individually and labeled with a corresponding number. These numbers match the line items on your packing slip.</li><li>For example, if you have five gift-wrapped items, each wrapped piece will display a number that aligns with its respective entry on the packing slip, making it easy to identify which item is which.</li></ul>

How do I know which item is wrapped?

Our Customer Service team is based in New York and available Monday to Friday, 9:00 AM to 6:00 PM ET (3:00 PM to midnight CET).Over the holidays, we will be closed on Thursday, November 26 and Friday, November 27; Thursday, December 24 and Friday, De

<ul style="margin-left: -0.25in;" id="isPasted"><li id="isPasted">Our Customer Service team is based in New York and available Monday to Friday, 9:00 AM to 6:00 PM ET (3:00 PM to midnight CET).</li><li>Over the holidays, we will be closed on Thursday, November 26 and Friday, November 27; Thursday, December 24 and Friday, December 25; and Thursday, December 31 and Friday, January 1.</li><li>Should you reach out during this time, we will respond within 24 to 48 business hours upon reopening.</li></ul>

When is Customer Service open over the holidays?

Of course. Write to our Customer Service team at customerservice@assouline.com and tell us a little about the person you have in mind: the places they dream of, the subjects they collect, the era they love. We will curate a few suggestions to help yo

<ul style="margin-left: -0.25in;" id="isPasted"><li><div style="margin:0in;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;" id="isPasted">Of course. Write to our Customer Service team at customerservice@assouline.com and tell us a little about the person you have in mind: the places they dream of, the subjects they collect, the era they love. We will curate a few suggestions to help you discover the right gift.</div></li></ul>

Can Assouline help me find a gift?

Yes. Assouline creates tailored gifting for companies, from a thank-you to valued clients to a celebration of a company milestone, for orders above a set minimum. To begin, please visit our Corporate Gifting page and share a few details about your pr

<ul style="margin-left: -0.25in;" id="isPasted"><li>Yes. Assouline creates tailored gifting for companies, from a thank-you to valued clients to a celebration of a company milestone, for orders above a set minimum. To begin, please visit our Corporate Gifting page and share a few details about your project.</li></ul>

Does Assouline offer corporate gifting?

We will be pleased to answer your questions. Please complete the form below, and a member of our team will get back to you within one business day. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (EST).

Send us a message and we will get back to you with 24 business hours.

Reach us by phone from Monday through Friday, 9am – 6pm EDT excluding U.S. holidays and weekends.

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ASSOULINE EU

Information about holiday orders and returns.

Holiday Questions