<h3 id="isPasted">When will my order be processed?</h3><ul id="isPasted"><li>Following your order validation, your order will be processed within 24 hours. During holiday closures, orders will be processed the next business day.&#xA0;</li><li>Orders placed by 1 pm CET will ship the same day.</li><li>Orders placed after 1 pm CET will ship the following business day.</li></ul><h3 data-start="534" data-end="606" id="isPasted"><strong data-start="538" data-end="604">Holiday Shipping Information</strong></h3><ul><li data-start="607" data-end="816" style="font-size: 14px;">To ensure delivery by December 25, please place your order by the following dates.</li><li data-start="607" data-end="816" style="font-size: 14px;">Between November 27 and December 13, order processing may take up to 72 hours due to increased holiday volume.</li><li data-start="607" data-end="816">Express Courier (Air): Order by Tuesday, December 16 at 12 PM CET</li></ul><p data-start="1053" data-end="1220"><em>Please note: Any orders placed after 12 PM CET on December 16 cannot be guaranteed to arrive before December 25.</em></p><h3 id="isPasted">How can I track my order?</h3><ul><li>Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates.</li><li>Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.</li></ul><h3 id="isPasted">Will the delivery require a signature upon receipt? What happens if I miss the delivery attempt?&#xA0;</h3><ul><li><span style="font-size: 14px;">Signature upon receipt is required for orders of value greater or equal to $500/500 EUR. If you miss the delivery attempt, the courier will attempt another delivery the next day.</span></li></ul><h3 id="isPasted">What is a Pre-Order and how does it work?</h3><ul><li><span style="font-size: 14px;">A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated release date is indicated for each pre-order item within the product page though pre-order dates may be subject to change. Once the item is shipped, tracking information is sent via email.</span></li></ul><p>&#xA0;</p><div data-qa="block-kit-renderer" id="isPasted"><div dir="auto"><b data-stringify-type="bold">Can I update my billing address after placing an order?</b>&#xA0;</div><p><br></p><ul><li><div dir="auto">Unfortunately, we are unable to update billing addresses once an order has been placed. &#xA0;Please ensure your billing information is correct at checkout before completing your purchase.</div></li></ul></div><h3 id="can-i-modify-my-shipping-address">Can I modify my shipping address?</h3><ul><li>If you need to modify your shipping or delivery information after your order has been placed, please <a class="fr-strong" href="https://eu.assouline.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> within 30 minutes of receiving your order information. Please note, that while we will try our best to accommodate the request, we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>Shipping information, including delivery address, cannot be modified once the order has already been shipped.</li><li>Please note, shipping and delivery information for orders purchased through Facebook, PayPal, Shop Pay, and Klarna may not be modified once the order has been submitted.</li></ul><p>&#xA0;</p><h3 id="can-i-ship-to-different-addresses-in-the-same-order">Can I ship to different addresses in the same order?</h3><ul><li>Unfortunately, at this time we can only ship to one address per order.</li></ul><h3 id><br></h3><h3 id="isPasted"><span id="isPasted" style=" text-decoration: none;">Do you ship internationally? If so, which countries do you ship to?</span></h3><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Yes, we ship internationally. Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.</li><li data-stringify-indent="0" data-stringify-border="0">Our EU site, <b data-stringify-type="bold"><a target="_blank" data-stringify-link="http://eu.assouline.com" data-sk="tooltip_parent" href="http://eu.assouline.com/" rel="noopener noreferrer" style=" text-decoration: none;">eu.assouline.com</a></b>, ships to addresses in Europe and Africa. However, we are not shipping to Russia, Ukraine, and Turkey at this time.</li><li data-stringify-indent="0" data-stringify-border="0">For orders shipping to Asia and Asia-Pacific, please visit our AP site at <b data-stringify-type="bold"><a target="_blank" data-stringify-link="http://ap.assouline.com" data-sk="tooltip_parent" href="http://ap.assouline.com/" rel="noopener noreferrer" style=" text-decoration: none;">ap.assouline.com</a></b>.</li><li data-stringify-indent="0" data-stringify-border="0">For orders shipping to the United States, Canada, Mexico, U.S. Territories, and South and Central America please visit our U.S. site at <b data-stringify-type="bold"><a target="_blank" data-stringify-link="http://assouline.com" data-sk="tooltip_parent" href="http://assouline.com/" rel="noopener noreferrer" style=" text-decoration: none;">assouline.com</a></b>.</li><li data-stringify-indent="0" data-stringify-border="0">We do not ship to P.O. boxes, hotels or APO/FPO addresses.</li></ul><p><span style="font-size: 14px;"><br></span></p><h3 id="what-shipping-methods-are-available">What shipping methods are available?</h3><ul><li id="isPasted">Assouline uses DHL Express for all fulfilment made on eu.assouline.com.</li><li>For West EU, up to 3 business days.&#xA0;</li><li>For EU mainland, up to 10 business days.&#xA0;</li><li>For Africa and Middle East, up to 15 business days.</li></ul><h3 id="-1"><br></h3>

Shipping & Delivery

<h3 id="isPasted">What is your online return policy?</h3><ul><li id="isPasted">If the content of your order arrives damaged, or is incorrect, please contact Customer Service as soon as possible. If you received a damaged item, please email us with your order number, a description of the damage and photos of the damage.</li><li id="isPasted">If you wish to return your order for any other reason, we allow exchanges for merchandise credit within 14 days of delivery. We do not allow refunds and the customer is responsible for the cost of return shipping. Please note that items must be returned in the same condition in which they were received, with all the original packaging. <strong>Books, candles and diffusers must remain sealed in their original clear cellophane wrapping to be eligible for exchange.</strong> Exchanges and credit are applicable only at the original point of purchase. The Ultimate Tower, The Allure Bookstand, and vintage or third-party objects are final sale and not eligible for return or exchange. Please email us at <a data-fr-linked="true" href="mailto:customerservice@assouline.com">customerservice@assouline.com</a> with your order number to begin the return process for an online order.</li><li><div tabindex="0" data-qa="virtual-list-item" data-item-key="1764871975.504899" id="isPasted"><div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"><div data-qa-hover="true"><div data-qa="message_content"><div data-qa="message-text"><div data-qa="block-kit-renderer"><div dir="auto">For purchases made in the UK, we will accept returns, within 14 days of delivery. The customer is responsible for the cost of the return shipping and the items must be returned in the same condition in which they were received.</div></div></div></div></div></div></div><div tabindex="-1" data-qa="virtual-list-item" data-item-key="1764871979.678749"><div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"><div data-qa-hover="true"><br></div></div></div></li></ul><p>&#xA0;</p><h3 id="can-i-return-an-item-i-bought-online-to-an-assouline-store">Can I return an item I bought online to an Assouline store?</h3><ul><li>Assouline stores do not accept returns from purchases made online.</li><li>Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.</li></ul><p>&#xA0;</p><h3 id="can-i-return-an-item-purchased-from-a-different-seller">Can I return an item purchased from a different seller?</h3><ul><li>Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages) for products purchased through third-party sellers, please contact the original point of purchase.</li></ul><p>&#xA0;</p><h3 id="are-delivery-charges-refundable">Are delivery charges refundable?</h3><ul><li>Any original shipping charges incurred at the time of purchase are non-refundable.</li></ul>

Returns & Exchanges

<h3 id="isPasted">What forms of payment do you accept?</h3><p>Assouline accepts the following forms of payment for online purchases:</p><ul><li>Visa</li><li>Mastercard</li><li>American Express</li><li>JCB</li><li>Discover</li><li>PayPal</li><li>Apple Pay</li><li>Shop Pay and Shop Pay Installments</li><li>Assouline Gift Card</li></ul><h3 id><br></h3><h3 id="will-i-be-charged-sales-tax">Will I be charged sales tax?</h3><ul><li>Local taxes, if applicable, will be added to your order as required by law.</li></ul><p><br></p><h3 id="isPasted">Are duties and taxes included at checkout?</h3><ul><li><div id="isPasted" style=" text-decoration: none;">Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.</div></li><li><div style=" text-decoration: none;">If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer&#x2019;s responsbility. It will be noted at checkout for full transparency before you order.</div></li></ul><p><br></p><h3 id="does-assouline-offer-payment-plan-options">Does Assouline offer payment plan options?</h3><ul><li>Assouline has partnered with Shop Pay and Paypal to offer pay in four interest-free installments.</li><li>To make a purchase using one of these options, make your selection at the time of checkout.</li></ul><h3 id="-1"><br></h3><h3 id="can-i-use-multiple-forms-of-payment">Can I use multiple forms of payment?</h3><ul><li>At this time, we only accept one form of payment per order.</li></ul><h3 id="-2"><br></h3><h3 id="can-i-cancel-or-modify-my-order">Can I cancel or modify my order?</h3><ul><li>You may request an order cancellation or modification within 30 mins after receiving your order confirmation (excludes International Standard shipping orders). However, please note that while we will try our best to accommodate the request, &#xA0;we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>Orders shipping with International Standard service cannot be modified after the order has been placed.&#xA0;</li><li>To modify your order, please <a class="fr-green fr-strong" href="https://eu.assouline.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> immediately.</li></ul>

Orders & Payment

<h3 id="isPasted">Does Assouline offer gift wrapping?</h3><ul><li>Yes, we offer signature gift wrapping on our books and candles. When this option is selected, products are wrapped in a special white matte gift wrapping paper &#x2013; sourced specifically by the Assouline family and sealed with the brand&#x2019;s signature wax seal for the final touch of luxury. You also have the option of including a personalized message during checkout.</li><li>Gift wrapping is not available for items on pre-order.</li><li id="isPasted">Gift wrapping is not available for bookstands.</li><li>Complimentary gift wrapping is available on the Ultimate Collection.</li></ul><h3 id="does-assouline-offer-gift-notes">Does Assouline offer gift notes?</h3><ul><li id="isPasted"><span style="font-size: 14px;">Yes, we offer the option to write a gift note at checkout.&#xA0;</span></li><li><span style="font-size: 14px;">We provide one gift note per order. If you would like to include separate gift notes for different recipients, we kindly recommend placing individual orders for each gift.</span></li></ul><h3 id="how-do-i-add-gift-wrapping-to-an-item">How do I add gift wrapping to an item?</h3><ul><li>You may add signature gift wrapping on the product detail page or on the checkout page by clicking on the Gift Wrap option.</li></ul><h3 id><br></h3><h3 id="can-i-return-or-exchange-an-item-gifted-to-me-by-someone-else">Can I return or exchange an item gifted to me by someone else?</h3><ul><li>Unfortunately, we do not allow returns or exchanges on gifted items.</li></ul><h3 id="-1"><br></h3><h3 id="does-assouline-offer-corporate-gifting">Does Assouline offer corporate gifting?</h3><ul><li>Assouline offers corporate gifting options to personalize the covers based on volume orders.</li><li>For volume discounts, personalization, and specialty gifting, please our <a class="fr-green" href="https://eu.assouline.com/pages/corporate-gifting"><strong>Corporate Gifting</strong></a> page for more details.</li></ul><h3 id="-2"><br></h3><h3 id="isPasted">Where can I purchase an Assouline gift card?</h3><ul><li>Gift cards can be purchased at our retail locations only.</li><li>Gift cards purchased in the US are only valid for purchases at our US Assouline boutiques or Assouline.com.</li><li>The Maison Assouline London Gift Card is only valid for purchases at our Piccadilly boutique.</li><li>The Assouline Paris Gift Card is only valid for purchases at our Paris boutique.</li></ul><p>&#xA0;</p><h3 id="do-gift-cards-expire">Do gift cards expire?</h3><ul><li>Gift Cards have no expiration date. The balance of the Card cannot be refunded or exchanged for cash, except as required by law. Assouline will not replace lost, stolen, misplaced or damaged Gift Cards.</li></ul><h3 id="-3"><br></h3><h3 id="what-currencies-can-be-used-to-purchase-gift-cards">What currencies can be used to purchase gift cards?</h3><p><span style="font-size: 14px;">Gift Cards may be purchased with no fees in the following currencies:</span></p><ul><li style="font-size: 14px;">US Dollars (USD $)</li><li style="font-size: 14px;">British Pounds (GBP &#xA3;)</li><li style="font-size: 14px;">Euros (EUR &#x20AC;)</li></ul>

Gifts & Gift Cards

From November 27 at 12:00 CET through December 1 at 23:59 CET. Free Shipping Offer: Enjoy complimentary Express Courier (Air) on all orders. The free shipping offer will be automatically applied at checkout for all eligible orders.

<ul data-editing-info="{&quot;applyListStyleFromLevel&quot;:true,&quot;unorderedStyleType&quot;:1}" style=" text-decoration: none;" id="isPasted"><li><p data-start="47" data-end="112" id="isPasted"><strong data-start="47" data-end="112">From November 27 at 12:00 CET through December 1 at 23:59 CET</strong></p></li><li><p data-start="47" data-end="112" id="isPasted"><strong data-start="114" data-end="138">Free Shipping Offer:</strong> Enjoy complimentary Express Courier (Air) on all orders. The free shipping offer will be automatically applied at checkout for all eligible orders.</p></li></ul>

Holiday Complimentary Shipping

We will be pleased to answer your questions. Please complete the form below, and a member of our team will get back to you within one business day. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (EST).

Send us a message and we will get back to you with 24 business hours.

Reach us by phone from Monday through Friday, 9am – 6pm EDT excluding U.S. holidays and weekends.

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ASSOULINE EU

Information about Shipping, Exchanges, Payment Methods and Gift Cards.

Orders, Returns, Shipping, and Payment

When will my order be processed?

What is your Holiday return policy?

Holiday Gift With Purchase