Shipping & DeliveryUpdated a month ago

When will my order be processed?

• Following your order validation, your order will be processed within 24 hours. During holiday closures, orders will be processed the next business day. 
• Orders placed by 1 pm CET will ship the same day.
• Orders placed after 1 pm CET will ship the following business day.

How can I track my order?

• Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates.
• Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.

What is a Pre-Order and how does it work?

• A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated release date is indicated for each pre-order item within the product page though pre-order dates may be subject to change. Once the item is shipped, tracking information is sent via email.

Can I modify my shipping address?

• If you need to modify your shipping or delivery information after your order has been placed, please contact us within 30 minutes of receiving your order information. Please note, that while we will try our best to accommodate the request, we cannot guarantee that we will be able to cancel or modify your order once it has been placed.
• Orders shipping with International Standard shipping cannot be modified after the order has been placed. 
• Shipping information, including delivery address, cannot be modified once the order has already been shipped.
• Please note, shipping and delivery information for orders purchased through Facebook, PayPal, Shop Pay, and Klarna may not be modified once the order has been submitted.

Can I ship to different addresses in the same order?

• Unfortunately, at this time we can only ship to one address per order.

Do you ship internationally? If so, which countries do you ship to?

• Yes, we ship internationally. However, DHL is not currently delivering to the following countries: Russia, Ukraine.
• Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.
• Assouline does not ship to PO Boxes.

What shipping methods are available?

• Assouline uses DHL Express for all fulfilment made on eu.assouline.com.
• For West EU, up to 3 business days. 
• For EU mainland, up to 10 business days. 
• For Africa and Middle East, up to 15 business days.

Where do you ship to?

• Our EU site, eu.assouline.com, ships to addresses in Europe and Africa. However, we are not shipping to Russia and Ukraine at this time.
• For orders shipping to Asia and Asia-Pacific, please visit our AP site at ap.assouline.com.
• For orders shipping to the United States, Canada, Mexico, U.S. Territories, and South and Central America please visit our U.S. site at assouline.com.