Returns & ExchangesUpdated 17 days ago

What is your online return policy?

If your order arrives damaged or incorrect, please contact Customer Service at [email protected] with your order number, a description of the issue, and photos.

European Union (EU) & EFTA Return Policy:
This policy applies to customers located in: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, Switzerland

• You have the legal right to withdraw from your purchase within 14 days of delivery
• A full refund will be issued to the original form of payment
• Original standard shipping costs will be refunded
• Customers are responsible for return shipping costs

All Other Customers (Outside EU & EFTA) Return Policy:

• This policy applies to all customers not located in the countries listed above.
  • Returns are accepted within 14 days of delivery for merchandise credit only
  • Refunds are not provided
  • Customers are responsible for return shipping costs
  • Items must be returned in original condition with all packaging to be eligle
  • Shipping charges are non-refundable.
• The following are final sale and not eligible for return or exchange:
  • The Ultimate Tower
  • The Allure Bookstand
  • Headphones
  • Vintage or third-party objects
  • Gift wrapping services

 
United Kingdom Return Policy:

• Customers located in the United Kingdom may return items within 14 days of delivery.
  • A full refund will be issued to the original form of payment
  • Original standard delivery charges will be refunded
  • Customers are responsible for return shipping costs
• All items must remain unopened in their original wrapping to be eligible. Gift wrapping is non-refunable 
  
  

Can I return an item I bought online to an Assouline store?

• Assouline stores do not accept returns from purchases made online.
• Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.

Can I return an item purchased from a different seller?

• Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages and/ or defects) for products purchased through third-party sellers, please contact the original point of purchase.

Can I exchange my Vespa helmet?

• Yes, size exchanges are available within 14 days of delivery and ship free both ways. If you prefer merchandise credit, return shipping is your responsibility. If your requested size is out of stock, we’ll issue merchandise credit and cover return shipping. 
• To start, email [email protected] with your order number.